Appointments:
Appointments can be made by calling any of our office locations during our regular office hours. A receptionist will speak with you to make the appointment. We shall make every effort to make an appointment with the physician or practitioner of your choice.

Same day appointments or walk-in patients are welcome, but for sick visits only. Physicals or well child checks need to be scheduled. Same day appointments or walk-in patients may have to see the first available physician or practitioner.

Our After Hours clinic is for sick patients only. If your child needs a physical, immunizations, or a recheck, please call during our regular office hours to schedule these. Appointments are not necessary for After Hours Care.

Please be courteous. Please try to come at your appointed time. It is difficult to stay on schedule if several patients come in at one time. If you do run late for an appointment, we will make every effort to fit you in. Please call us within 24 hours if you cannot keep your appointment. Your fellow patients will appreciate the courtesy, and so will we.

Phone Advice:
As a special service to our patients, we make available one of our experienced nurses or medical assistants to offer telephone medical advice under the direct supervision of our physicians and practitioners. Should your child’s problem suggest the need for an evaluation, the nurse will schedule an appointment for you. Telephone medical advice will be given in the order your call is received. Urgent calls will be handled immediately. If you have an emergency, you should call 911.

Medication Refills:
The easiest way to obtain a medication refill is to call the pharmacy where you purchased the medication and request for the pharmacist to call us for an authorization. Certain restricted drugs, such as Ritalin, Adderall, etc., require a new handwritten prescription. Therefore it cannot be renewed by telephone.

As a general rule, we do not renew prescriptions for antibiotics unless the need to do so is documented in your child’s medical record as part of an ongoing medical treatment plan. Any new illness requiring antibiotic therapy also requires medical examination.

Answering Service:
Our answering service is available for you after our clinics are closed. You can access this service by calling 386-752-0906. You will then be directed to the on-call physician for the practice. If you have an emergency, you should call 911.

Medical Records:
A copy of your child’s records is available to you (custodial parent or guardian) upon request. You will be asked to sign a records release before they can be released to you. The first copy of your child’s medical records is free. Subsequent copies are $1.00 per page. Please allow us 5 business days to prepare your child’s records.

Insurances and Payments:
We are participating providers for most insurances. We are required by law to collect all deductibles, co-payments, and payments at the time of service. We do offer payment plan options and sliding-fee-scale plans. Please contact Children’s Medical Center for more information.